Terms & Conditions

All bookings must be pre-booked (as per Private Hire Regulations) by email, telephone or mobile.

Minimum fare

Please note that when using KB Executive Chauffeurs, that there is a minimum fare of £60.

Cancellation Fees
More than 72 hours notice of cancellation (prior to departure) - No Fee

More than 48 hours notice and less than 72 hours notice of cancellation  (prior to departure) - 50% of fee will be charged

Less than 48 hours notice of cancellation (prior to departure) - 100% of fee will be charged.

We cannot be held responsible for any flight delays, missed flights, train delays or financial losses due to adverse weather conditions, road closures, traffic accidents or traffic delays. We cannot also be held responsible for any of the above if the customer has given us incorrect information. We recommend that you request an email or text confirmation of your booking.
Vehicle Damage
The cost of any damage to the vehicle caused by the Customer will be the liability of the Customer and payable by the Customer in addition to the agreed fare, fees and charges for the journey.
A minimum cleaning charge of £75 will be payable by the Customer in addition to the agreed fare, fees and charges for the journey, if as a consequence of the Customer’s occupation of the taxi, the interior of the taxi requires cleaning. The complete cost of cleaning will be passed to the customer for payment.

Waiting Time
Waiting time will be applied to the cost of the journey if the passenger is not ready to depart 15 minutes after the agreed collection time. Please see details & costs within the Prices section of this website.

The new GDPR (European General Data Protection Regulation) legislation came into force on 25 May 2018, this is designed to protect personal data stored.  We  take the security of all data very seriously and have therefore been in consultation with an IT company to check we have the best security in place possible for our organisation.  We can assure you that we do not share personal data with anybody.

If you wish for your data to be removed please inform us by Email and we will remove all data held.